Terms & Conditions

By engaging Webstep Solutions for any service — including web development, mobile app development, eCommerce solutions, WordPress, Shopify, AI integrations, or digital consultancy — you agree to be bound by these Terms and Conditions.

These terms constitute a legally binding agreement between you (the Client) and Webstep Solutions. If you do not agree to these terms, please do not engage our services.

Webstep Solutions provides the following digital services:

• Web application development (React.js, Next.js, Vue.js, Node.js)
• Backend development (PHP, Laravel, Node.js)
• CMS solutions (WordPress, WordPress plugins & themes)
• eCommerce development (Shopify themes & apps, WooCommerce)
• AI chatbot development and AI integrations
• Mobile application development
• Tech consultancy and digital strategy

All services are subject to a separate project agreement or statement of work (SOW) which, together with these terms, governs the engagement.

All projects follow our standard delivery process:

• Discovery & requirements gathering before any development begins
• Written project scope and timeline agreed by both parties
• Regular progress updates via agreed communication channels
• Client review and feedback at defined milestones
• Final delivery and handover upon receipt of outstanding payment

Webstep Solutions will make reasonable efforts to meet agreed deadlines. Delays caused by late client feedback, scope changes, or factors outside our control will extend delivery timelines accordingly.

Our standard payment structure is as follows:

• 50% deposit required before project commencement
• Remaining 50% due upon project completion before final delivery
• Monthly retainer projects billed at the start of each month
• All invoices payable within 14 days of issue
• Late payments may incur a 2% monthly interest charge

All prices are quoted in the agreed currency and are exclusive of applicable taxes unless stated otherwise. Webstep Solutions reserves the right to suspend work on accounts with overdue balances.

Upon receipt of full payment, the Client receives ownership of all custom code and deliverables created specifically for their project. The following exceptions apply:

• Webstep Solutions retains rights to any pre-existing frameworks, libraries, or tools used in the project
• Open-source components remain under their respective licenses
• Webstep Solutions may display the project in our portfolio unless the Client requests otherwise in writing
• Third-party assets (stock photos, fonts, plugins) are subject to their own licensing terms

The Client warrants that all materials provided to Webstep Solutions (content, images, logos) are owned by or licensed to the Client.

Each project includes a defined number of revision rounds as outlined in the project agreement. The following applies to changes:

• Minor revisions (text changes, colour tweaks) are included within agreed revision rounds
• Significant changes to scope, features, or design direction will be quoted separately
• All scope changes must be agreed in writing before implementation
• Additional development work beyond the original scope is billed at our current hourly rate

We encourage thorough brief and feedback to minimise revision cycles and keep projects on schedule.

Both parties agree to maintain strict confidentiality regarding:

• Business strategies, trade secrets, and proprietary information shared during the engagement
• Technical specifications, architecture decisions, and unreleased product details
• Financial terms, pricing, and contractual arrangements
• Any information explicitly marked as confidential by either party

Confidentiality obligations survive the termination of any project agreement for a period of 3 years.

Webstep Solutions warrants that all services will be performed with reasonable skill and care. However:

• We do not guarantee uninterrupted or error-free operation of delivered software
• We are not liable for issues arising from third-party services, hosting, or platform changes
• Our total liability is limited to the total fees paid for the specific project in question
• We are not liable for indirect, consequential, or special damages

We provide a 30-day warranty on delivered work, covering bugs and defects present at the time of delivery. Issues arising from client modifications, third-party updates, or new requirements are not covered.

Either party may terminate a project engagement with 14 days written notice. Upon termination:

• The Client pays for all work completed up to the termination date
• Webstep Solutions delivers all completed work files upon receipt of final payment
• Any deposit paid is non-refundable if the Client terminates without cause
• Webstep Solutions will refund proportional amounts if we terminate without cause

These Terms and Conditions are governed by applicable law. Any disputes arising from these terms or related services will first be addressed through good-faith negotiation between both parties.

If resolution cannot be reached through negotiation, disputes will be submitted to binding arbitration before any court proceedings are initiated.

For any questions regarding these terms, please contact us at legal@webstepsolutions.com.